Live Webinar: 16th September 2025, 11:00–12:00 GMT

Recording available for 12 months after the event

Course Summary

Words shape workplace culture. This live webinar introduces the principles and practice of Non-Violent Communication (NVC) through a library lens—helping you build trust, express needs clearly, and navigate conflict with empathy and confidence. Whether you're a frontline team member, manager, or working solo, these tools can transform daily interactions and foster a culture of kindness and clarity.

What You’ll Learn

• The four steps of Non-Violent Communication: Observation, Feeling, Need, Request

• How to listen without judgment and respond with empathy

• Ways to use NVC to navigate tension, misunderstanding, and feedback

• Everyday practices for integrating NVC into professional life

Who It’s For

Library staff at all levels, educators, and anyone working in people-centred environments who wants to communicate with greater care, clarity, and impact.

Register Now

This webinar is:

• Free for Empower members – register via your Empower course area

• Available as a one-off purchase for £25 – includes access to the live session and 12-month recording access

Care Statement

This session touches on communication challenges and conflict, which may bring up past or current difficult experiences. You are welcome to step away or pause the recording at any time. Please take care of your wellbeing during and after the session.