2-Hour Online Workshop for Library Staff and Teams

Learn how to handle workplace conflict in libraries with clarity, confidence, and kindness. This practical, live online workshop equips library professionals with the tools they need to manage conflict effectively—whether it’s with colleagues, managers, or patrons.

Using our proven KIND Communication Framework and BRAVE Feedback Formula, you’ll explore how to set clear expectations, have difficult conversations, and create a more respectful, resilient workplace culture.

Key Learning Outcomes:

• Understand the phases of conflict in library settings

• Apply practical conflict resolution and communication skills for library staff

• Set expectations clearly and compassionately using the KIND Framework

• Deliver constructive feedback with confidence using the BRAVE Feedback model

• Reduce stress and prevent escalation in challenging workplace situations

Includes:

• Downloadable Kind Conflict Toolkit (templates, scripts, and guides)

• Real-world case studies from public, academic, and school library environments

• Optional reflection journal for continued learning

Who It’s For:

• Library staff, managers, and team leaders

• Customer-facing roles in public, academic, or special libraries

• Professionals seeking CPD in communication and conflict management

Workshop Details:

Date: Thursday 22nd January

Time: 2pm-4pm GMT

Location: Live via Zoom (recording available for 12 months)

Price: £75 (Free for Empower members)