Conflict Resolution in Libraries: A Kindness-Led Approach

The Customer Isn’t Always Right—But Kindness Still Matters

Kind Policies, Clear Procedures: Building a Library that Works for Everyone

Brave, Kind, and Prepared: Responding to Unsafe or Escalating Behaviour in Libraries

Trauma-Informed Libraries: What It Really Means, and Why It Matters – 2 Hour Webinar

Data-Informed Decisions: A 3-Part Webinar Series with Amy Stubbing