Kindness and Wellbeing at Work in Libraries – 6 Week Course

Bridging Worlds with Words: Mastering Non-Violent Communication in Libraries and Beyond

Conflict Resolution in Libraries: A Kindness-Led Approach

Kind and Clear: Handling Difficult Situations on the Library Frontline

The Customer Isn’t Always Right—But Kindness Still Matters

Kind Policies, Clear Procedures: Building a Library that Works for Everyone